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Cloud Solution Passes Pilot Test for Australia’s Telecommunications Industry

AUSTRALIA 4 November 2020: An important cloud solution using ServiceNow technology, has completed its pilot phase and is due to be delivered nation-wide, for one of the largest telecommunications companies in Australia.

TX Australia (7 and 9 Networks) engaged EnterpriseCreativeCloud (ECC) to implement a cloud-based ServiceNow platform that provides their organisation with real-time service delivery and management tools for business, operations and technology-based teams.

The team conducted workshops to identify requirements with key stakeholders including senior management, architecture, engineering, operations, sales, legal, finance and scheduling teams, said Ross Peacock, Director of Products and Cloud Services.

“Our specialist ServiceNow developers, UX/UI and business analysts are delivering an organisation-wide single platform for TX Australia to view, manage and report on service, performance and assets.

“The digital platform will reinforce best practice service delivery as well as enable the expansion of and readiness for existing and additional ICT and Business Services.

“ServiceNow is delivering some really unique features for the teams in the management of service asset, automated service maintenance and service recovery,” said Ross.

ECC is a ServiceNow partner, with expert in-house specialists and teams across Australia, ready to work with our clients, and their teams to develop customised solutions.

Our depth of experience and successful track record enables us to recommend new capabilities following best practices that provide increased value, increased adoption and cost-effective solutions to enterprises and Government.

Contact our experienced ServiceNow teams to help you achieve the right business outcomes and realise your benefits and value earlier.

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