Engagement &

Today, leaders are experiencing constant change with shifting stakeholder expectations, as audiences seek deeper reasons for engagement.


Successful companies understand that their culture and behaviours are made up of what their people or customers believe – which is more important than the products or services they sell.

Companies also understand that the detailed and rigid strategies or business models that once guided them are no longer fit for today’s complex, fast-paced, and increasingly digital world.

Our engagement and communication campaign approaches are applicable across any challenging critical or celebratory landscape and are tailored to the needs of your business or audience. 

With Australian and international skills our team create the context for our clients to pursue their transformation agenda with confidence and we provide them with the support they need to design and achieve their goals.,


Quick fixes no longer suffice. We help you put best practice strategies and plans in place to uplift engagement and achieve change


We unlock stakeholder value and achieve a campaign that is fully engrossed in engaging the right people, in the right way


We tap into your customers and communities using chameleon-like channels, to ensure audiences are informed, aware and engaged

state/national engagement

Our approach ensures maximum engagement using a suite of digital, print and engagement tools for exposure of your message, product and brand

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Engagement, Communications & Campaigns

Our teams have extensive public and private experience, providing you with a range of required skills and tools to manage project risk.

We rapidly deploy our strategies, methodologies and tools to support your technology or infrastructure products, through our engaging practices.

Our story-telling narratives, campaigns and tools help you to meet the critical and celebratory needs of your impacted audiences and wider business needs.

  • Inception Workshops

  • Risk & Issue Management

  • Strategies & Plans

  • Project Documentation

  • PR, Social Media & Awards

  • Digital Marketing
  • Surveys
  • Reporting 

Keen to learn more? Get in touch for a DEMO

Engagement Services

Our talented award-winning national team is experienced in delivering some of Australia’s challenging digital, infrastructure, and transformation projects – on time and without risk.

We have delivered once-in-a-generation projects:

New Government Agencies

Our team led the communications and engagement roll out of the Service NSW government agency.

large infrastructure programs

We supported large-scale critical programs impacting communities throughout the state.

COVID-19 Strategies

We delivered staff and community engagement campaigns for the UK’s national health service (NHS).

People, change & Transformation

Our strategies mitigated people impacts, for large government clients.

Our team will work closely with you to co-design, create and innovate solutions that result in engaged audiences, achieve action and measured results.

At the heart of our team, are the trusted relationships we build with you and your customers as we seek to passionately communicate with impacted communities. We are here every step of the way to guide you throughout your critical and celebratory projects.

Achieving better stakeholder and community outcomes is based on the notion that relationships are healthy, thriving and can flourish in an equitable and sustainable way. If this sounds like your organisation, ECC uses innovative and emerging practices and principles to enhance the strategic value of your organisation’s function such as communications, social performance, stakeholder engagement, community consultation and social risk management.

Social Impact Studies (PESTD), Social Licence to Operate, Root Cause Methodologies

There is a growing appetite to move from traditional stakeholder and community engagement techniques towards more strategically aligned partnerships that recognise the impacts organisations have within the communities they operate within.

To form strategically aligned partnerships with our stakeholders, organisations (government and non-government), a key recommendation is to invest in a range of research activities that will scan the political, economic, social and technological impacts, including developing a quality reporting tool to measure and report the investment made towards your stakeholder and community programs.

ECC suggests planned stakeholder engagement research activities are used to baseline your operating performance and the impact on customers, other government sectors, agencies, partners, industry-related groups, community groups, citizens and employees. These include:

  • P.E.S.T – Political, Environmental, Social & Technological impacts (Analysis)
  • Social license to operate (Situation Analysis)
  • Root Cause Analysis (Methodology)
  • Investigate reporting tools (Scorecard)

Strategy, Frameworks, Facilitation and Leadership

The Stakeholder Engagement Framework outlines organisations aims to improve understanding stakeholders needs and desires. It is designed to help your reach within communities through a cohesive and collaborative approach using best practice methods and practices, practical strategies and channels.

  • Environmental (land, soil, acquisitions, noise & vibration)
  • Community Programs
  • Issues & Crisis Communication Management
  • Minor & Major Works (Infrastructure & Assets)

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Proven Methodology

Lift: We define activities to enable the vision, plan, priority, and ideas
Build: We build multi-channel content ready for release and distribution
Engage: We engage, refine and recognise your audience needs

Our team provides strategic planning, advice, and end-to-end campaigns that deliver awareness, workforce readiness, and call to action.

We are experienced at working across complex stakeholder government agencies or private businesses, with measured results.

We simplify and tailor our approach using three key phases to support and underpin the journey of a successful and engaging campaign.

Keen to learn more? Get in touch for a DEMO

People & Communities at the Heart of your Transformation Agenda

Our projects have helped guide and accelerate your path to digital success

State-wide Digital Transfromation

  • Delivering a new government agency Service NSW, across 120 local government areas showcased the teams' high impact communication campaigns and techniques.
  • Stakeholder management ensured senior government, business and community stakeholders were informed and aware.
  • With no disruption to service, our team delivered business continuity, using online transactions and innovative engagement for government and customer.

Workforce Operations Centre

  • Delivering Australia's first ever Rail Operations Centre introduced new ways of working for over 800 impacted staff, as well as informative communications across the transport sector.
  • Change communications supported the program for staff and the local community, in achieving acceptance and support.
  • Campaigns were underpinned by media and ministerial interest.

Health & Community Engagement

  • Today's new normal is looking less predictable as we manage and live with COVID-19.
  • Supporting the Health Care sector, we have provided messaging and material campaigns in support of operational, front line and community who seek regular guidance and reassurance .

Small Business Digital Engagement

  • A new government priority was the digital introduction of a new service to help businesses start up and more easily.
  • Engagement activities were focused on the awareness and readiness of the program, working across local, state and federal agencies.
  • Campaigns were underpinned by media and ministerial interest.
  • Teams worked with businesses and industry organisations to promote the government service.

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Our Services

We co-design, plan and execute the following engagement, communication and campaign activities

  • Strategy and Planning
  • Media and PR Management
  • Stakeholder Engagement & Management 
  • Social Media
  • Campaign Planning, Development, and Execution
  • Reporting and metrics
  • Workshops 
  • Facilitation
  • Mediation
  • Community Relations
  • Corporate Communications Transformation 
  • Media Training
  • Change Communications
  • Key Message Workshops
  • Stakeholder Analysis
  • Lessons Learnt 
  • Video Animation 
  • Script Writing
  • Campaign Development
  • Presentation Writing
  • Brand Strategy
  • Tools and Templates
  • Print Distribution
  • Project Collateral
  • Engagement Teams
  • Team Leadership
  • Executive Presentation Coaching
  • Executive Media Coaching
  • Media Management 
  • Editing 
  • Copy Writing
  • Channel Management
  • Business Case Writing
  • Infographics 
  • Storyboards
  • Surveys
  • Client Relationship (CRM)
  • Policy Writing
  • Campaign Calendars
  • Digital Content
  • Event Management
  • Event MC 
  • Leadership Speaking 
  • Scenario Planning 
  • Channel Audits 
  • Vision Setting
  • Client Feedback
  • Industry Awards
  • Proposal Writing
  • Award Submissions
  • Professional Photography
  • Graphic Design
  • Communication Frameworks
  • Culture Change
  • Channel Recommendations
  • Budget Management
  • Methodology & Approach
  • Intranet and Website Development
  • Social Media Training
  • Business Transformation
  • Brand Guidelines
  • Style Guidelines
  • Social Media Participation Policy
  • Recognition & Awards
  • Value Achievement
  • Innovation  Workshops
  • Innovation Tools
  • Blogs
  • Case Studies
  • Media Releases
  • Creative Stories
  • Electronic Direct Mail
  • Letter Box Distribution
  • Newsletter Content Planning
  • Risk, Issues, Mitigations
  • Corporate Sponsorship

Keen to learn more? Get in touch for a DEMO