Products

We offer our clients a range of proven digital business products and solutions.

Intelligent Regulatory Compliance Platform (IRC)

IRC_products

ECC undertook extensive consultation with industry leaders and policymakers, and as a result, we developed a new, integrated digital platform for regulators, compliance teams, businesses and the community.

Our goal is to deliver an enterprise platform that provides consistent, transparent applications of regulatory frameworks that are fit for purpose, go anywhere and provide field-based inspection solutions.

One digital regulatory platform provides a single system of record to comprehensively serve all stakeholder needs and functions across an entire regulatory ecosystem.

For the first time, regulators can gain real-time data insights of the end to end regulatory model, to drive policy decisions, advance stakeholder communications and directives, create and deliver digital education programs, monitor compliance levels and build stronger relationships.

Our IRC enterprise product is built on the ServiceNow cloud platform. We craft new user interfaces and workflows for regulators with careful attention to detail.

ECC’s design goal is to support users to get work done when working with a wide variety of rich regulatory source data, media, documents, workflow processes, communications and reporting using a single pane.

A Predictive Regulatory Engine underpins the IRC platform. It provides real-time guidance with pre-populated inputs along with corrective action recommendations, saving time for inspectors and providing clarity and consistency to business owners, operators and regulators. The IRC engine helps businesses and government exceed compliance targets and provide significant cost savings.

CONNECTS PEOPLE WITH COMPLIANCE

Demystifying the regulatory requirements for everyone

PREDICTIVE REGULATORY MODEL

Repeatable, consistent model focused on outcomes

GOVERNMENT, OPERATORS & REGULATORS

One source of truth

USERS

Simplifying complex processes, streamlining work

FIELD BASED INSPECTIONS

Go anywhere with an enterprise inspection solution that works without data connectivity. Capture photos against compliance breaches

Key Capabilities

Licence Registration & Renewal

Simplified, self-directed mobile first, digital experiences

Audits, Reviews and Assessments

Standardised inspection frameworks and taxonomy, tailored to regulatory need

iOS and Android Support

Cross-platform inspection solution

Predictive Regulatory Engine

Addressing legislative need and application of regulatory-compliance frameworks

Highly Configurable

Built by design. Ready for evolving regulatory environments

Online & Offline Mode

Go anywhere. Inspection platform that works disconnected from the network

Inspection Functionality

Configured for regulatory need. Standardised phrasing support

Scheduling Functionality

Automatic scheduling for to meet inspection targets, risks and staff availability

Reporting and Enforcement Templates

Wide range of client configured, reporting templates

Compliance Reports & Dashboards

Automated report generation based on inspection data, user inputs, non-compliance and supporting digital photo evidence

Steps of the Predictive Regulatory Engine (PRE)

  • Observation
  • Investigation
  • Recording
  • Risk Assessment (by PRE)
  • Recommended Corrective Actions (by PRE)
  • Recommended Outcome (by PRE)
  • Inspection Outcome by Compliance Officer

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Food Safety
247

FoodSafety247 is a fully featured inspection, compliance, enforcement and reporting platform for the food services sector and a single business portal for proprietors to manage their food safety obligations for all classes of food businesses.

As a single digital system FoodSafety247 serves the needs of all food services stakeholders that provides the opportunity to remove duplication, standardise data capture, KPIs and reporting, increase transparency and apply a consistent regulatory-compliance framework and reporting to support business and food inspector needs. It provides business owners and regulators with real-time access to high quality information to drive evidence-based decisions.

PLATFORM FOR FOOD SAFETY STANDARDS

Reduce food related outbreaks and illness

ACCESSIBLE REAL TIME INFORMATION

Raises consumer confidence

ACCELERATE JOB OPPORTUNITIES

Helps drive a vibrant food economy underpinned by world-class food safety culture.

Drives new growth and local jobs, in the small business industry

Key Capabilities

FOOD safety REGulatory-compliance platform

Central cloud-based food safety compliance database and registration and renewal platform

FOOD LICENCE registration and RENEWALS

Automated business reminders, application wizards and payment options via a dedicated business portal

FOOD SAFETY COMPLIANCE

Delivers consistency and integrity in the assessment and compliance of food businesses to food standards and legislation 

Tablet inspection

Go anywhere, mobile tablet inspection solutions provide both on-line and offline inspection capability. Includes integrated compliance, assessment, reporting and image management solution

FOOD HYGIENE

Raising food standards in Australia. Supporting improved food safety culture 

Inspection methods

Supports multiple methods including risk assessment, meta tagging and standard checklists

AUDIT HISTORY

Provides EHOs with complete audit history of a food business at the touch of a button

Audits, Reviews and Assessments

Standardised inspection frameworks and taxonomy, tailored to regulatory need

Reporting and Enforcement Templates

Wide range of client configured, reporting templates

Compliance Reports & Dashboards

Automated report generation based on inspection data, user inputs, non-compliance and supporting digital photo evidence

iOS and Android Support

Cross-platform inspection solution

Predictive Regulatory Engine

Addressing legislative need and application of regulatory-compliance frameworks

Highly Configurable

Built by design. Ready for evolving regulatory environments

Online & Offline Mode

Go anywhere. Inspection platform that works disconnected from the network

AUDIT History

Provides EHOs with complete audit history of a food business at the touch of a button

Steps of the Predictive Regulatory Engine (PRE)

  • Investigation / Audit activity (Performed by EHO/Auditor)
  • Information provided (Provided by the business operator)
  • Recommended Corrective Actions (Provided by PRE)
  • Recommended Outcome Internal (Provided by PRE)
  • Final Outcome by the EHO

Covid-19 Safe
Work Return Apps

We may never see the pre-COVID-19 workplace again. The new workplace may be far less social, and far more focused on sanitation and maintenance. Making sure that working areas, conference rooms, hallways, and break areas are regularly cleaned and meet government health standards will be a necessary function.

To ensure the health and safety of employees, return to workplace requires coordination across many teams within the organisation including, HR, IT, Workplace Services, Legal, and more. It also requires agility across functions to adapt to changing conditions. The old way of email and spreadsheets is too slow and too unstructured, making it difficult to track what is happening and respond when needed.

Legacy systems of record can provide data to support processes but lack the workflow and user experience capabilities to hide cross-functional complexity from employees.

People Matter

Elevate your messages to accelerate return to work

HEALTH & SAFETY MATTER

Monitor and track workspace WH&S to required standards

hAPPy RETURN TO WORK

Automate the coordination of return to work information and reporting

Safe Workplace

ECC and our partner, ServiceNow has launched Safe Workplace, a four-app suite and dashboard designed to help companies manage the essential steps for returning employees to the workplace and support everyone’s health and safety.

EMPLOYEE READINESS SURVEYS

EMPLOYEE HEALTH SCREENING

WORKPLACE SAFETY MANAGEMENT

WORKPLACE PPE INVENTORY MANAGEMENT

Test employee readiness for return to workplace

The Employee Readiness Surveys are enabled to gauge the preparedness of employees to return to the workplace. HR leaders can continuously connect and engage with employees, uncover availability and return timeframe as well as reveal concerns such as personal health, family obligations, and anxiety about workplace safety.

Manage workspace distancing, shifts and sanitation to support employee safety

Workplace Safety Management provides workplace service managers the ability to quickly configure clean and socially distanced workspaces for employees to safely return to their workspace. This includes managing the PPE inventory so employees can be assigned shifts to those available workspaces for a given time period.

Prepare employees for safe return to the workplace

The Employee Health Screening application facilitates employee screening for elevated temperature as a control to prevent possible infections from spreading in the workplace. The results are recorded, and depending on the results, individuals can be admitted or denied entrance. Administrators can view trends via a reporting dashboard and track the return of employees into their facilities over time.

Engage with employees to inform and listen to feedback

Regular, empathetic communication with employees has never been more important. With the HR Service Delivery (HRSD) Targeted Campaigns you can provide timely information for returning to the workplace that will help ensure that employees understand the measures taken to protect them, what they can expect on premises, and what actions they can do to stay healthy.

Current inventory levels updated daily for accurate and real-time inventory management

View your organisation’s readiness to open at-a-glance with the Workplace Dashboard, providing data visualisation for all the Safe Workplace apps. Overlaid with a map and publicly available infection data, it gives organisations the ability to geographically see the density of infection rates and allows you to drill down into specific locations.

Provide a safe, employee-ready working environment

Workplace Safety Management enables you to automate workplace maintenance flows for cleaning and safety compliance and includes planned tasks across locations. You can also provide employees with the ability to reserve a desk, request equipment, and notify them of approvals or changes.

Automate steps for returning

We may never see the pre-COVID workplace again. Making sure that working areas, conference rooms, hallways, and break areas are regularly cleaned and meet government standards will be a necessary function of Workplace Services. The old way of email and spreadsheets is too slow and too unstructured, making it difficult to track what is happening and respond when needed.

Our pricing and management model includes:

  • Access to all Safe Workplace Return to Work Apps
  • Access to Reporting Dashboard
  • Licencing for 1 year
  • ECC to support Onboarding and Implementation
  • ECC to co-locate with clients from Go Live, if required
  • Develop and finalise User and How to Guides
  • Draft and review communication materials
  • Provide ongoing technical support & reporting
  • Facilitate a joint project implementation review with clients.

Broadcasting, Media &
Telecommunications

ECC has developed a world-class integrated service management, asset management and field operations product that manages the operations of highly available networks to meet an organisation’s need for smart and fully integrated service delivery. 

As a leader in broadcasting management and a trusted partner for State and Commonwealth Government, ECC has consulted with industry and pioneered a highly intelligent, robust and cloud based platform that provides broadcasting organisations with base levels, real-time service delivery and management tools for business and operations teams. 

Key stakeholders of the current solution include senior management, field engineering teams, operations, legal, finance and work, health and safety.

NETWORK MANAGEMENT SYSTEM

Monitor all related broadcast transmission sites

FIELD ENGINEERING CAPABILITIES

Portable asset and equipment diagnostics

EFFICIENT AND COORDINATED OPERATING MODEL

Highly intelligent, robust, real time service delivery and operations

Key Capabilities

  • Comprehensive field engineering capabilities
  • Eliminates paper-based forms
  • Removes duplicated effort across teams
  • Integrates all core business
  • Operational and engineering functions within a single platform
  • A more efficient and coordinated end to end operating model
  • More effective and comprehensive service delivery and oversight
  • Provide greater harmonisation between teams, business units and staff and increased capability

Highlights

End to End Service Management

Central cloud-based database

Performance Analytics and reporting

Automate reminders and costs

Knowledge Management

Integration with other systems and actors

WHS Management

A simple solution for any type or size across any jurisdiction

Asset Replacement and cost

Raising food standards in Australia

Field Engineering Portal

Online checklist and compliance requirements

Inspections

Facilitates transparency of ordered requirements

Offline Capability

Facilitates transparency of ordered requirements

NMS Service & Asset Integration

Facilitates transparency of ordered requirements

NMS Dependency Tracking

Facilitates transparency of ordered requirements

Integrated Risk
Management (IRM)

To manage risk and compliance in this ever-changing landscape you need a modern, cloud-based platform that continuously monitors activities, improves decision making, and increases performance through automation and AI powered user experiences. 

You can work the way you want with support to easily collaborate with other departments and effectively communicate risks and mitigations with business users, for example with the CEO, government officials and internal and external boards. 

User-friendly portals with mobile interfaces will also make it easier o work anywhere, from any device at any time.

IMPROVE BUSINESS DECISIONS

Multiple controls and multiple actions can be assigned

REAL-TIME VISIBILITY OF COMPLIANCE AND RISK

Single page view of safety risks and priorities 

PLANNING FOR THE FUTURE

Simulate impacts of legislation/policy changes

Protecting your data is our priority

The implementation of the General Data Protection Regulation (GDPR) has had an impact on virtually every company in the world with an online presence. 

Given the GDPR’s hefty fines of up to 4% of global annual revenue, companies are taking precautions to ensure compliance. One added benefit is that by complying, they are protecting their own reputation with customers.

We take a different approach to compliance

At ECC, our approach to compliance is different, which allows you to easily meet all of the various State and Commonwealth privacy regulations. We identify the applications that touch personal data and gather supporting evidence while tracking application compliance across functional groups. 

Access to critical information regarding risks, controls, vendor information, and security data is streamlined. The solutions we provide will enable you to rapidly identify threats, improve efficiency, and protect your sensitive data.

Focus Areas

  • Ensure local and international AML/KYC/FACTA legislation is met
  • Ensure State and Commonwealth Government data privacy requirements are met by mapping policies to solutions
  • Executing risk evaluations and managing issues
  • Managing audit engagements
  • Addressing data subject requirements and requests
  • Facilitating Personally Identifiable Information (PII) mapping
  • Addressing 72-hour breach notifications
  • Managing third-party data privacy compliance
  • Addressing Data Protection Officer (DPO) requirements and providing visibility

Behavioural
change

Human Transformation Technology (HTT) focuses on transforming human behaviour. It applies neuropsychology, a discipline that studies brain-behaviour relationships, to ensure solutions are more effective, purposeful, personalised, flexible, social and responsive to the ethical challenges introduced by emerging technologies.

Using an all-in-one platform that uses machine learning, mobile and social technologies HTT is designed to deliver improved engagement with learning content; increased retention and participation rates and effective social learning experiences that connect the targeted audience and other stakeholders in real-time.

POWERED BY HTT, CLOUD APPLICATION HUB

Empowers the end-user and SME to rapidly create and deploy

TRANSFORMING HUMAN BEHAVIOUR

Ensures solutions are more effective, purposeful, personalised, flexible, social and responsive

IMPROVED ENGAGEMENT WITH LEARNING CONTENT

Increases retention and participation rates, connecting the target audience in real-time

Behavioural Change

HUMAN TRANSFORMATION TECHNOLOGY (HTT)

HTT proactively addresses the gaps in digital transformation. While digital transformation focusses on changing business processes, HTT focuses on transforming human behaviour.

Key Capabilities

A COORDINATED DIGITAL RESPONSE

Streamlined access to critical information

IMPROVE PRODUCTIVITY & EFFICIENCY

Simplifies information and processes within the regulatory framework

ASSIST BUSINESSES TO NAVIGATE

Aggregated information for businesses rather than government agency

LEVERAGE EXISTING BUSINESS AUSTRALIA

Businesses can own and deliver information seamlessly

Active Families

Supporting eachother and our family members at home. Especially families with frontline workers

Health & Wellbeing

Mental and physical health (unemployment and reskilling help re-activate the economy – additional Safe Return to Work apps available)

Cost Savings

This product has had great success with increased recycling, tracking energy bills and rates

Social & Economic Recovery

As society rebuilds and reforms, HTT can be a constant companion as we get back on track