ServiceNow HR Portal Implementation
ECC’s ServiceNow Technical Consultant was engaged to configure a ServiceNow HR Portal and Knowledge management to replace the manual HR processes, scanned documents and files.
- A single integrated ServiceNow Portal for 14,000 staff across Australia and New Zealand.
- The portal specifically for HR management – offboarding and onboarding, pay-slip request, training modules, resources and tools.
- Complexities around ‘time zone’ visibility were managed to support the audit/accuracy of materials and information across the two countries.
- Customised staff profiles resulted in specific knowledge management articles delivered for different roles/countries.
- Service level agreements (SLAs) based on country public holidays specifications.
- 20 HR forms and templates built to support resourcing, tools and reporting.
- Moving from manual to automated HR Portal was innovative.
- Mailbox accounts integrated into a single system, which improved processes, customer service, SLAs and reporting.
- One complete HR Portal built.
- Multiple mailboxes integrated into a single system.