We offer a range of proven digital and business service solutions.

Our experience

We believe there are three major objectives
to reposition technology and transform an organisation.

Consolidate to drive enterprise visibility and standardisation.
Implement IT solutions which are intuitive, approachable and user-friendly.
Automate processes to accelerate IT responsiveness and innovation.


We work closely with private and public sector executives, their teams, and businesses to identify digital transformation objectives that significantly improve customer experience, engagement, and profitability.

Our co-design approach provides you with a comprehensive strategy, by putting in place an action plan that addresses your transformation objectives, identifies return on investment, and promotes customer benefits.

We also work with you to develop scalable (and easily maintainable) secure architecture frameworks by using cloud services, that help you meet your customer, contractor and supplier service level agreements.


We work closely with you to reimagine current processes and identify new technology to improve your business performance


Use our expertise in enterprise architecture to provide you with technology roadmaps that extend your investments, drive cost savings and ensure alignment to your business strategy

BEHAVIOUR STRATEGY (Human Transformation Technology)

We provide your organisation with an integrated system supported by technology to help your teams learn new skills while improving their behaviours and wellbeing


Use our industry knowledge and expertise of state-based and Commonwealth legislation to ensure you meet your privacy, information security, records management and service levels for cloud based solutions

It's all about the digital experience



  • Use our expertise to align your digital and business objectives
  • We help you develop a “customer first” and “self-service” digital culture
  • We help you consolidate your digital initiatives to increase value, saving costs
  • Use our expertise to align your digital and business objectives
  • Put in place a governance model to enable timely decision making
  • We recommend guiding principles to help accelerate delivery
  • We develop strategies covering desktop, mobile devices and wearables



  • Leverage our expertise to develop your business case for your Cloud migration
  • Use our knowledge to assess & recommend Cloud services
  • We understand your needs and outline your legislative obligations for Cloud services
  • We help you plan a “Lift & Shift” of your IT operations to the Cloud
  • Leverage our experience in Cloud migration of enterprise applications

BEHAVIOUR STRATEGY (Human Transformation Technology)

BEHAVIOUR STRATEGY (Human Transformation Technology)

  • Use technology to re-enforce positive behaviours
  • Our digital apps can help your team master skills and improve wellbeing
  • Leverage our experts in cognitive thinking to help drive your productivity
  • Our apps support teams working from home and in rural and remote areas
  • Ask ECC how we can help you build a business case for your Human Transformation Technology initiative



  • Our Enterprise Architecture Reviews result in Strategic and Technology Roadmaps
  • We work with you to map your requirments across Business Strategy, Business Services, Processes, Information Assets, Application Assets, & Technology Assets
  • We’ve adapted the international standard TOGAF Architecture Development Method (ADM) to help our clients align their business operations with IT
  • We help you determine which elements are not supported and identify gaps
  • Operations Architecture
  • Conceptual, Logical & Solution Architecture
  • Business Architecture, Capability & Vision
  • Migration Planning & Implementation
  • Recommendations & Roadmaps



  • Enhancing the digital customer and end-user experience to improve loyalty, revenues, productivity and retention
  • Transforming business processes to reduce costs, improve productivity, integrate supply-chain partners and differentiate offerings
  • Simplifying service management to reduce complexity, solve issues before they occur, and gain visibility and control over assets
  • Optimising infrastructure and operations to improve agility, flexibility and cost-effectiveness
  • Deriving insights from analytics to make better decisions, improve efficiencies and gain competitive advantage



  • Assessment of your business, application, information, technology needs
  • Analysis & recommendations of Cloud, SaaS and PaaS solutions
  • Consideration of your workflows, service design & implementation
  • Recommendations on intelligent automation & orchestration
  • Understanding your customer service & field services requirements
  • Recommending application integration requirements and use of API's
  • Ensuring SaaS and PaaS products meet your information security and legislative requirements



  • We can save you significant costs by reducing risk and ensuring your IT applications and infrastructure are “future-proofed”
  • Our recommendations and roadmaps cover Business Architecture, Data Information Architecture, Application & Technology Architecture
  • Our Architecture Review reduces IT infrastructure complexity, providing return on investment to make, buy, or out-source IT solutions that reduce risk in new investment and IT ownership costs
  • Our standards include Security Risk Assessment & Audit, we cover ISO27001, SOC 1 & 2, ASD IRAP Certified Cloud Services & more
  • We identify your security practice strengths and weaknesses

Keen to learn more? Get in touch for a DEMO

Human Centred Design

Human Centered Design is essential and is often overlooked. User research helps uncover important and useful insights about the user and their needs. Until you know your user and their needs, emotions, feelings, and pain points, you won’t be able to deliver a great user experience.

We work with your teams, customers, staff, suppliers and third parties to understand how all your stakeholders interact now and as part of a future digital solution or ecosystem.

We look at your customer and user experiences and redesign the services, reimagine the processes and business models to provide you with better insight and intimacy with your customers.


Use latest internal and market research from leading industry providers


Know the needs of customers better – today and tomorrow


Tap into strengths and opportunities for growth and expansion

continual improvement

It’s important to continue to develop customer relationships in the design and live environments

Putting the Human back into the Design Process

Strengthen your core activities to guide and accelerate your path to digital success

01. Research and strategy

01. Research and strategy

  • We utilise UX Research and design thinking to uncover how people really think, act and feel to achieve your desired outcomes
  • We gather quantitative and qualitative data, identify and recommend the right opportunities, and provide you with cost effective and scalable strategies
  • We identify and prioritise research opportunities based on potential impact
  • Conduct and manage product research to drive all stages of product design and development, from early product direction through summative validation
  • Provide latest insights on new platforms, emerging technology including Robotic Process Automation (RPA), Artificial Intelligence (AI), Machine Learning (MI) and Blockchain

03. Product design

03. Product design

  • We rapidly bring your vision to life on digital prototypes, in models and offline/paper prototypes in order to determine which have the best chance of becoming the products and services your customers will love—and use
  • We facilitate design thinking workshops, working with multiple stakeholders to drive empathy for the user, and identify ways to create products that delight users
  • We can help you through the product development lifecycle: idea generation, prototyping concept development and product development
  • Improving your reach to the customer with other channels such as AI, voice, chat and conversational design
  • Identify your key services and functions, transform your customer catalogue into service design and offerings, and simplify your websites, portals and dashboards

02. Service design and user journey maps

02. Service design and user journey maps

  • Our Service Design strategies and implementations are custom fit to your particular business needs and goals
  • Our Service Design strategy and plan includes Service Level Management, Availability Management, Capacity Management, Supplier Management and Service Catalog Management
  • When developing a user journey we involve Process Owners, SME’s, Senior Management, End Users, UX Researchers, Designers and User Experience Architects
  • The process of user journey mapping enables cross-functional requirements that support improving user experiences, user satisfaction and increase operational efficiency
  • Your journey map can support a shared vision and become the basis for decision-making to improve users’ experience

Keen to learn more? Get in touch for a DEMO



Save time and money by streamlining your IT. Our experienced team will ensure you get the right business outcomes and are able to realise benefits and value earlier. Our depth of experience and successful track record enables us to recommend new capabilities following best practices that provide increased value, increased adoption and cost-effective solutions to enterprises and Government.

New Capability

Our team can add new ServiceNow capabilities to your organisation by connecting your enterprise with digital IT workflows on a single, unified platform. Ask ECC to provide you with a complementary assessment of your current needs on Asset Management, Customer Service Management, Incident Management, Field Service Management, Employee Workflows, Virtual Chatbot and including the COVID-19 Response Apps and many others.


Speak to ECC on how you can take full advantage of your existing ServiceNow workflows and capabilities by increasing adoption and the user experience. Our team can recommend capability uplift for your enterprise that includes ServiceNow’s most recent innovations while drawing on specific use case experience in Health, Broadcasting, Telecommunications, Transport, Retail and Government.

ServiceNow Capability Review

Take full advantage of ServiceNow workflows and capabilities by increasing adoption and the user experience. ECC works with you and your digital needs to recommend the capability and uplift for your enterprise. We look at ServiceNow’s most recent innovations while drawing on specific user-case experience in Health, Broadcasting, Telecommunications, Transport, Retail and Government.

UPGRADE ServiceNow, or ADd integrations

Leverage ECC’s experience to help you plan and execute a successful ServiceNow upgrade. Our team streamline and speed up your upgrade as well as provide guidance on effective change management to ensure a seamless end-user experience. ServiceNow seamlessly integrates with remote desktop support products, authentication software, and productivity tools. ECC can help you design, plan and implement integrations to maximise your productivity. 

PRODUCT services

Do you have a vision to develop a product that will enable your organisation to address customer demands faster? ECC’s team of experts specialise in development, including custom workflows and user interfaces. If you are looking to productise your vision, we can help you make the right choice. Speak to ECC today about opportunities to productise your future state and to fully understand the challenges and opportunities that productisation presents.

We can co-design and implement the following for you:

  • Agent Workspace
  • Agile Development
  • Antivirus Scanning
  • APIsand Integration Tools
  • Application Portfolio Management
  • Asset Management
  • Automated Testing Framework
  • Case and Knowledge Management
  • Change and Release Management
  • Cloud Management
  • Communities
  • Configuration Management Database (CMDB)
  • Connect
  • Continual Improvement Management
  • Delegated Development
  • Demand Management
  • DevOps
  • Discovery
  • Edge Encryption
  • Employee Document Management
  • Enterprise Onboarding and Transitions
  • Employee Service Center
  • Event Management
  • Field Service Management
  • Flow Designer
  • Guided App Creator
  • Governance, Risk, and Compliance
  • Guided Tour Designer
  • HR Service Delivery
  • Incident Management
  • Innovation Management
  • Instance Security Dashboard
  • IntegrationHub
  • Intelligent Automation Engine
  • IT Business Management
  • IT Operations Management
  • IT Service Management
  • Knowledge Management
  • MetricBase
  • Mobile Agent
  • Mobile
  • Onboarding
  • Mobile Studio
  • Now Mobile
  • Now Platform
  • Now Platform App Engine
  • Operational Intelligence
  • Orchestration
  • Performance Analytics
  • Performance Analytics for HR
  • Service Delivery
  • Predictive Intelligence
  • Problem Management
  • Project Portfolio Management
  • Reports and Dashboards
  • Request Management
  • Resource Management
  • Security Operations
  • Service Catalog
  • Service Creator
  • Service Level Management
  • Service Mapping
  • Service Owner Workspace
  • Service Portal
  • Software Asset Management
  • Studio IDE
  • Subscription Management
  • Surveys and Assessments
  • Trusted Security Circles
  • Vendor Manager Workspace
  • Vendor Risk Management
  • Virtual Agent
  • Virtual Task Boards
  • Vulnerability Response
  • Walk-Up Experience

Tell us more about the project you want to work on

Stakeholder & Community

Achieving better stakeholder and community outcomes is based on the notion that relationships are healthy, thriving and can flourish in an equitable and sustainable way. If this sounds like your organisation, ECC uses innovative and emerging practices and principles to enhance the strategic value of your organisation’s function such as communications, social performance, stakeholder engagement, community consultation and social risk management.

Social Impact Studies (PESTD), Social Licence to Operate, Root Cause Methodologies

There is a growing appetite to move from traditional stakeholder and community engagement techniques towards more strategically aligned partnerships that recognise the impacts organisations have within the communities they operate within.

To form strategically aligned partnerships with our stakeholders, organisations (government and non-government), a key recommendation is to invest in a range of research activities that will scan the political, economic, social and technological impacts, including developing a quality reporting tool to measure and report the investment made towards your stakeholder and community programs.

ECC suggests planned stakeholder engagement research activities are used to baseline your operating performance and the impact on customers, other government sectors, agencies, partners, industry-related groups, community groups, citizens and employees. These include:

  • P.E.S.T – Political, Environmental, Social & Technological impacts (Analysis)
  • Social license to operate (Situation Analysis)
  • Root Cause Analysis (Methodology)
  • Investigate reporting tools (Scorecard)

Strategy, Frameworks, Facilitation and Leadership

The Stakeholder Engagement Framework outlines organisations aims to improve understanding stakeholders needs and desires. It is designed to help your reach within communities through a cohesive and collaborative approach using best practice methods and practices, practical strategies and channels.

  • Environmental (land, soil, acquisitions, noise & vibration)
  • Community Programs
  • Issues & Crisis Communication Management
  • Minor & Major Works (Infrastructure & Assets)

Tell us more about the project you want to work on

Governance, Risk & Compliance (GRC)

Integrating your governance performance, risk, internal control and compliance management (GRC) activities at the Enterprise level with common methods, shared technology and services enable your business to be more efficient, effective and agile with the aim to achieve cost reduction.

To manage risk and compliance in this ever changing landscape you need a modern, cloud-based platform that can continuously monitor activities, improve decision making, and increase performance through automation and AI powered user experiences. You can work the way you want with support to easily collaborate with other departments and effectively communicate with business users, the CEO, and the board. And user-friendly portals with mobile interfaces make it easy to work anytime and anywhere.


Corporate policies and business performance management; document process and risk; defined documentation controls; assess effective control; disclosure; certification processes and remediation issues, risk compliance maturity levels and identification of gaps and reporting overlaps, training and coaching


Financial; operational; regulatory; workplace; IT; internal audits – document processes and risks; define and document controls; assess effectiveness of controls; disclosure and certification of compliance processes; remediate issues


Operational and enterprise risk management; identification and categories of risk; assess risk; mitigate risk; report on containment of issues

Our GRC solution will help you achieve the following:

  • Control risk exposure by continuously monitoring for risks, vulnerabilities, and control/configuration changes
  • Senior management can easily view, prioritise and respond to critical risks holistically across the enterprise with dynamically calculated risk scores and advanced risk analysis
  • Accelerate decision making with an integrated risk program and AI-powered user experiences
  • Reduce manual burden and costs through automation. Automate issue generation and cross-functional activities between departments (Risk and HR or Risk and Security). For Security, response activities can be orchestrated to further reduce manual efforts across the organisation
  • Achieve cross-functional integration with a single platform

Our Assessment, Audit & Compliance Services:

  • We will work closely with your internal stakeholders to agree scope of your ISO assessment and to review or uplift your policies, procedures and practices
  • We will provide your organisation with a detailed ISO compliance assessment report outlining corrective action plans with a detailed roadmap for achieving ISO compliance
  • Our experienced consultants will carry out assessments against the following standards and legislation including Information Security ISO 27001, ISO 2700x, FSANZ – Food Standards Australia New Zealand, Food Act (each Australian state & territory), international food safety legislation ISA/IEC 62443, AS 7770:2018, Australian Government Information Security Manual (ISM), Rail Safety National Law (NSW) 2012 and more

Embedding Risk & Compliance into Functional Workflows

Tell us more about the project you want to work on

Data Management

We help our customers realise value from their data assets by providing and implementing enterprise wide data strategies, frameworks and appropriate data governance. ECC’s expertise covers 9 areas of data management these are: Data Development, Data Operations Management, Data Security Management, Reference & Master Data Management, Data Warehousing & BI Management, Document & Content Management, Meta Data Management, Data Quality Management, Data Architecture Management.

Additional to these 9 areas ECC also has experience delivering in the areas of Data Migration, Data Visualisation, Data Security and Open Data. We have the right exposure to help you realise value from your data and combined with our expertise in Australian and international legislation and standards we ensure your data is compliant and secure.

Data Migration

ECC’s data architects take their data seriously. For each engagement we follow pre-determined data migration and data quality procedures and criteria. Our work and attention to detail has been scrutinised and praised by the highest levels of government and private enterprise. Below are some of the questions we can help you with to ensure your data migration project achieves zero data loss, zero business downtime and your data is integrated and works seamlessly in your new system.  
Data migration questions (we can help you answer these)
  • Data Migration Questions (We can help you with the answers)
  • Have you assessed the viability of your migration with a pre-migration impact assessment?
  • Have you based project estimates on guesswork or a more accurate assessment?
  • Have you created a detailed data dictionary?
  • Have you planned for a secure, collaborative working environment to be in place?
  • Have you resolved any security issues and gained approved access to the legacy datasets?
  • Have you created a high-level source to target mapping specification?
  • Has the risk management process been shared with the team and have they updated the risk register?
  • Have you created a data quality management process and impact report?
  • Have you created a data quality management specification?
  • Have you tested the migration with a mirror of the live environment?
  • Have you confirmed your legacy decommission strategy?
  • Have you handed over ownership of the data quality monitoring environment?

Data Visualisation

  • The amount of data we produce each day is mind-boggling
  • IDC predicts that the collective sum of the world’s data will grow from 33 zettabytes this year to a 175ZB by 2025, for a compounded annual growth rate of 61 per cent
  • ECC helps organisations interpret and communicate information clearly and efficiently
  • We do this by designing and implementing data visualisation tools that use both static and animated visualisations, statistical graphics, plots, information graphics and other tools
  • Effective visualization helps users analyse and reason about data and evidence, for example, looking at a scatter plot diagram of hospitalisations of cholera over time can help health agencies pinpoint the source of infection and take action
  • It makes complex data more accessible, understandable and usable

Source: Tableau

Data Security (Including Cyber Security)

ECC ensures that every system, integration and solution we work with and deliver is guided by the Australian governments Cyber Security Principles. We use these principles as an anchor point to refer to when we make recommendations for our clients protect their systems and data from cyber threats. These cyber security principles are grouped into four key activities: govern, protect, detect and respond.

  • Govern: Identifying and managing security risks
  • Protect: Implementing security controls to reduce security risks
  • Detect: Detecting and understanding cyber security events.
  • Respond: Responding to and recovering from cyber security incidents

We follow Commonwealth and state-based issued legislation and procedures to ensure our customers’ data is secure. We use the Australian Government Information Security Manual (ISM) and recommend organisations link this with their risk management framework, to protect their systems and information from cyber threats. Speak with ECC today if you have a project where you need the expertise to incorporate Commonwealth and state-based data security and privacy requirements.

Open Data & Smart Cities

Australia is on the cusp of an open data economy. Today, cities are getting access to all kinds of data that was once in silos and can now make data-driven decision making to overcome obstacles stemming from traffic congestion, increased urban migration, climate change and an ageing population. We agree with Smart Cities mission – we envision a world where technology and data have been harnessed to create smart, sustainable cities and communities with high-quality living and high-quality jobs.

We endeavour to add an Open Data set for each project we deliver, this subject to the customer supporting the idea and the use case being appropriate. We do this as a way to contribute to the sustainability, productivity and liveability of our environment. Speak with ECC today if you have a requirement for Open Data or have an idea for Smart City. When developing and implementing Smart Cities solutions we align to the Smart Cities Code and Smart Cities Imperatives.

Smart Cities Imperatives
  1. Collaboration – Promoting a culture where trust is at the heart of stakeholder dealings, relinquishing individual preferences for the benefit of the project, sharing power and embracing diversity
  2. Open governance – Promoting open and inclusive decision making that embodies clear accountability and transparency and seeks maximum public benefits
  3. Sustainability – Committing to a minimum 4 Star Green Star – Communities rating
  4. Place – Demonstrating alignment with the principles and attributes contained in the Australian Urban Design Protocol and the New Zealand Urban Design Protocol, where relevant
  5. Connectivity – Linking people to services, resources, amenities and each other through open interoperable systems and assets
  6. Technology and data – Applying outcomes-focused technology and data solutions that align with clear community goals
Source: Smart Cities

Tell us more about the project you want to work on

Future Workplaces


We build innovative workplace solutions that leverage collaborative cloud based tools

We’re shaping today’s workforce and workplaces for tomorrow, by co-designing cultural models, transformation strategies and workplace environments. Our friendly team will help you achieve an involved and engaged workforce, ready and prepared for a digital future.


Complete end to end workforce management


Property portfolio management


Integrated solutions accelerating collaboration with teams



To increase collaboration, productivity and worker satisfaction



Flexibility and mobility to support teleworking and churn management



Using space more efficiently which can reduce property costs and assist in meeting the organisations/Governments occupational density target



Related to reducing the size of the required property portfolio and teleworking thereby reducing energy consumption and emissions

Keen to learn more? Get in touch for a DEMO

Lean Transformation

Lean Transformation Services

Adapting client value proposition without compromising quality and deliverables exceeding customer expectations.

We transform businesses by developing their lean capabilities and embedding technology building blocks into their value streams. Lean businesses develop their capabilities and processes continuously as part of their culture. Continuous improvement allows lean companies to align their activities flexibly, according to business strategy.

As a consequence of this holistic alignment, private and public sector organisations achieve relatively high performance levels compared to their competitors. We review current state processes and help clients streamline operations to achieve efficiencies and improve service levels by introducing technology and new ways of working.

Customer Value Chain

Embedded into your organisation’s DNA

Service Design & Integration

Maximising capability and capacity

Start doing, Stop Doing & Keep Doing

Prioritising what’s important in your organisation



Client and customer experience intelligence based on internal and external customer data



Capability assessment, gap analysis, initiative design



We build integrated workflows incorporating people, process and technology



By understanding your current state we map a future state solution using our proprietary active mapping process

Tell us more about the project you want to work on


Setting us apart, is our unique training offering delivered by our leaders who have won state and national awards from the highest levels of Government. Our trainers have the right expertise and industry experience to deliver course content and provide relevant real world examples that provide insight to specific challenges.


Reach the future state with a Change Management Plan (CMP) for your organisation


Develop clear strategies and plans based on future technology trends


Interpreting the intent of a business case and putting an execution framework in place

Change Management Training Plan

ECC’s CMTP (Change Management Training Plan) ensures that key divisions across organisations are geared towards the understanding and agreement with the training approach, communications, desired outcomes and performance.

Key activities

  • Organisation level – understanding of the Depth of Change
  • Style of Change, is it Coercive or Collaborative, is it Incremental or Transformation?
  • Risk Register to record and track Resistant Factors
  • Roadmap and timeline for when communication about the change will commence and expected timeframe for completion
  • Employee support services, such as EAP ramped up
  • Understand the impact they have on their teams and organisation
  • Stakeholder mapping, including key industrial partners, vendors, contractors, media, residents and political actors
  • Governance framework and meeting schedule
  • Policy review
  • Cost of the Change
  • Channels for Training
  • Action Plan

Business Planning Workshops

ECC has facilitated business planning workshops and completed multiple roadmaps, strategies and plans for various State Government departments and the private sector.

Successful implementation of technology is based on understanding the challenges of our customers’ business and helping them to align resources and initiatives to their mission and objectives.

We work closely with our customers
to achieve this alignment

To develop a clear strategy based on current technology options as well as future technology trends, through specific business planning workshops

Productive & Creative
Training Workshops

ECC has significant experience in delivering and facilitating innovative and creative techniques to increase training engagement

We write clear strategies

To meet our customers needs but also to inspire and motivate our customers to participate in a training service-oriented culture

We take into consideration

The organisation’s resource capabilities (both human and financial), the way information systems and infrastructures are procured, utilised, and managed, but also the overall culture around the role of technology

We take into consideration

The organisation’s resource capabilities (both human and financial), the way information systems and infrastructures are procured, utilised, and managed, but also the overall culture around the role of technology

Preparing for Workforce change

  • Redefining workplace culture to increase collaboration, productivity and worker satisfaction

  • Optimising and using technology, flexibility and mobility to support teleworking and churn management

  • Using space more efficiently which can reduce property costs and assist in meeting the organisations/ Governments occupational density target

  • Environmental benefits related to reducing the size of the required property portfolio and teleworking thereby reducing energy consumption and emissions

  • Meeting heritage obligations and demonstrating best practice